Privacy Policy
This Privacy Policy explains how MTV E-commerce, trading as Livia Hart ("we", "us", "our"), collects, uses and protects your personal information when you visit liviahart.com or place an order.
1. What information we collect
When you visit our website or place an order, we may collect:
- your name
- your email address
- your shipping and billing address
- your phone number, if you provide it
- your payment details, which are processed securely by our payment providers
- your IP address and browsing data, for security and analytics purposes
- information you share with our customer service team
2. How we use your information
We use your information to:
- process and deliver your order
- contact you about your order or your questions
- provide customer service
- send marketing emails, only if you have given your consent
- improve our website and services
- prevent fraud and misuse
3. Shopify and payment providers
Our store runs on Shopify, which hosts and protects your data. Payments are processed via Shopify Payments, which supports credit and debit cards, Apple Pay, Google Pay and Shop Pay. We never store your full card details. Read more in Shopify's Privacy Policy.
4. Who we share your information with
We never sell your personal information. We only share it with:
- shipping providers, to deliver your order
- payment providers, to process your payment
- Shopify, the platform our store runs on
- analytics and advertising tools (such as Google, Meta and TikTok), to measure and improve our website and ads, anonymised where possible
- authorities, where we are required to by law
5. Reviews and other content
If you post a review or other content on our website, it may be publicly visible. Please do not share personal information you want to keep private.
6. How long we keep your information
We keep your information only as long as necessary, in particular for fulfilling orders, customer service and our legal and tax obligations.
7. Security
We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.
8. Your rights
You have the right to:
- access the personal information we hold about you
- correct your information
- request deletion of your information
- withdraw your consent to marketing at any time
- object to the processing of your information
To exercise your rights, email us at support@liviahart.com. We may ask you to verify your identity first. You can unsubscribe from marketing emails at any time via the link in every email.
9. Cookies
We use cookies to make our website work properly, improve your browsing experience and collect statistics. You can disable cookies in your browser settings. Read more in Shopify's Cookie Policy.
10. International transfers
We are based in the Netherlands and use Shopify and other service providers. Your information may therefore be stored and processed outside Australia, for example in the Netherlands, the United States or Canada. We take reasonable steps to ensure your information remains protected.
11. Children
Our website is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us and we will delete it.
12. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Contact
For questions about this Privacy Policy or your information, email us at support@liviahart.com. Livia Hart is an online-only store and does not have a physical address open to the public.
14. Changes to this Privacy Policy
We may update this Privacy Policy at any time. The latest version is always available on this page. If we make significant changes, we will let you know by email if you have given us your email address.
