Terms of Service

These Terms of Service apply to the use of the website liviahart.com (the "Website") and to all purchases made through it. The Website is operated by MTV E-commerce, trading as Livia Hart ("we", "us", "our"). Our store is hosted on Shopify, which provides the e-commerce platform.

By visiting the Website or making a purchase, you agree to these Terms. Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law (ACL) or any other law that cannot be excluded.

1. Online store terms

By accepting these Terms, you confirm that you are of legal age in your state or territory, or that you have permission to use this Website. You may not use the Website or our products for any illegal or unauthorised purpose.

2. General conditions

We reserve the right to refuse service to anyone at any time. You may not copy, sell or exploit any part of the Website without our prior written permission.

3. Accuracy of information

We do our best to keep the information on the Website accurate, complete and up to date, but we cannot guarantee that it always is.

4. Changes to the Website and prices

Prices may change without notice. A price change does not affect orders that have already been confirmed. We may change or discontinue (parts of) the Website at any time.

5. Products

Some products may be available in limited quantities. We do our best to show colours and images as accurately as possible, but we cannot guarantee that your screen displays them exactly. We sell and deliver within Australia only. Product descriptions may be updated at any time.

6. Orders and account information

We may refuse or cancel any order, including orders we suspect were placed by resellers. If we cancel an order after payment, you will receive a full refund. You agree to provide accurate, complete and current information when placing an order.

7. Prices and payment

All prices are in Australian dollars (AUD) and are the final price. No customs duties or import fees apply to orders under A$1,000. You can find the accepted payment methods on our Payment Methods page.

8. Shipping

Shipping within Australia is free. Orders arrive within 5–8 business days. See our Shipping Policy for full details.

9. Returns and refunds

You can return items within 30 days of delivery if you change your mind. Your rights under the ACL always apply. See our Refund Policy for full details.

10. Optional tools

We may give you access to third-party tools. These are provided "as is" and you use them at your own discretion.

11. Third-party links

We are not responsible for the content or services of third-party websites linked from our Website.

12. Comments and submissions

Any feedback, reviews or other content you send us may be used by Livia Hart. You are responsible for the content you submit.

13. Personal information

The collection and use of your personal information is governed by our Privacy Policy.

14. Errors and omissions

The Website may occasionally contain errors, for example in product details, prices or availability. We may correct these at any time. If an error affects an order you have already placed, we may cancel that order and refund you in full.

15. Prohibited uses

Any illegal or abusive use of the Website is prohibited, including attempts to interfere with its security or operation.

16. Limitation of liability

To the extent permitted by law, we do not guarantee that the Website will be uninterrupted or error-free, and we are not liable for indirect or consequential loss arising from the use of the Website or our products. Nothing in this section limits the consumer guarantees under the ACL.

17. Indemnification

To the extent permitted by law, you agree to indemnify Livia Hart against claims arising from your breach of these Terms.

18. Severability

If any provision of these Terms is found to be invalid, the remaining provisions remain in full force.

19. Termination

These Terms remain in effect until terminated by you or us. Obligations that arose before termination remain in place.

20. Entire agreement

These Terms, together with the policies referred to on this Website, form the entire agreement between you and Livia Hart.

21. Governing law

These Terms are governed by the laws of Australia.

22. Changes to these Terms

We may update these Terms at any time. The latest version is always available on this page. Continued use of the Website after changes means you accept the updated Terms.

23. Contact

Questions about these Terms? Email us at support@liviahart.com.

Business details
MTV E-commerce, trading as Livia Hart
Frans Fennishof 34, 1244 RK Ankeveen, Netherlands
Email: support@liviahart.com
Chamber of Commerce (KvK) number: 42073171
VAT number: NL005473968B79