Shipping Policy

This Shipping Policy applies to all orders placed at liviahart.com and delivered within Australia.

Free shipping

All orders within Australia ship for free. There are no hidden fees at checkout: the price you see is the price you pay.

Delivery area

We currently deliver within Australia only.

Order processing

Orders are normally processed within 48 hours. Processing means we are preparing your order for shipment; this is not the same as dispatch.

Changing or cancelling your order

Would you like to change or cancel your order? Please contact us as soon as possible at support@liviahart.com. Once your order has been processed, we can no longer make changes or cancel it.

Delivery time

Your order will arrive within 5–8 business days (Monday to Friday, excluding public holidays).

Busy periods and public holidays

During busy periods, such as Black Friday, Christmas, New Year and public holidays, carriers handle higher volumes. Delivery may then take slightly longer than usual. We always ship your order as quickly as possible.

Order tracking

As soon as your order has been dispatched, you will receive an email with a tracking link so you can follow your parcel.

Customs and import fees

All prices are in Australian dollars (AUD) and are the final price. No customs duties or import fees apply to orders under A$1,000.

Delays

We do our best to deliver within the estimated time. Occasionally, delays can occur due to circumstances beyond our control, such as carrier disruptions, customs processing or weather conditions. If this happens, we will keep you informed.

Parcel not arrived?

Please check your tracking link first, as it shows the latest status of your parcel. If your parcel has not arrived within 10 business days, email us at support@liviahart.com with your order number and we will look into it straight away.

Questions?

Email us at support@liviahart.com. We aim to reply within 24 hours.

ABOUT US

We are Livia Hart, a brand founded in 2018 with a passion for femininity, confidence and effortless style.

Our collections are designed for women across Australia, bringing together elegant silhouettes, flattering fits and feminine details for both everyday moments and special occasions.

We carefully select dresses and feminine pieces that feel beautiful, comfortable and easy to wear — from relaxed days and dinners out to weddings, celebrations and everything in between.

Today, thousands of women follow us on social media and are part of the Livia Hart community, connected by a shared love for feminine, modern and timeless style.

Livia Hart is a space dedicated to women, their femininity and the freedom to feel beautiful, confident and naturally elegant. A community made for women, together with women.